Exchange an item

We want you to be completely satisfied with your online purchase! If you are unhappy for any reason, we'll gladly accept a return of an unworn item within 14 days of the delivery date.
All returned items should be in the original condition as you received them : unused and unworn. 
In any of the below scenarios, we will gladly replace your item with a new one (upon proof):

  • The wrong product was sent to you.
  • The product is defective.
  • The product was damaged in shipping.

Kindly note that a customized item cannot be exchanged.

To request a return please email team@sophiabeirut.com with a detailed description of the item you wish to return along with your full name and order number. You should expect an answer from us within 48 hours.

No refund policy/cancellation policy is accepted.

In the event that transaction error has occurred while making the payment, a refund must be issued to the same credit card you used for the original purchase.